You have questions, We have Answers
How do I book?
Simply go to the enquiry form and fill in all the details about your event and if your interested in our event packages or hiring items.
Once we have all the details we’ll check to make sure the items are all available for your enent date and send out a quote and invoice with retainer amount. Once your deposit is paid, your booking is confirmed and we will be in touch 2-3 weeks before your event to reconfirm all the details!
Can you packdown any time?
Yes we can! Please see below our after hours surcharge - this fee is to cover staff penalty rates:
*Labour - Setup/ Pack down Event Services - Monday to Saturday 6am-6pm
*Surcharges apply for after hours delivery, collection, setup and pack down
Monday – Saturday 6pm-8pm add $100+gst
Monday – Saturday 8pm till Midnight add $150+gst
Sunday 6am-6pm add $80+gst
Sundays 6pm-8pm add $150+gst
Sundays 9pm-Midnight add $200+gst
Public Holidays add $250+gst
What is your Rescheduling Policy?
If you wish to reschedule your event, we can do so under the following cases/circumstances:
- If the weather is an issue and there is a high rain probability.
- If the Client has a medical emergency.
- If you must cancel the event, we will keep the deposit and it can be used for future events.
Can I cancel my ready to go balloon garland?
We understand sometimes life happens and you may need to make changes or cancel your order. All orders can easily be changed or cancelled up to 5 days before its scheduled delivery date. After this period has passed, the order becomes final and non-refundable.
Do you travel?
Yes we do! We are based in Ormeau, QLD and deliver all over Brisbane & Gold Coast surrounding areas. We have $2500 minimum spend for Sunshine Coast and Byron Bay.
What is your minimum spend?
We have a $550 minimum spend for delivery on all Brisbane & Gold Coast metro areas, anything below this can be picked up and returned from our warehouse in Ormeau.
Is delivery included in the hire price?
NO, the delivery fee is an additional cost that varies depending on each individual order. The fee is determined by location, access, items hired and times of the event.
How do I pay?
You may pay by direct bank transfer, or credit card - payment instructions will be located at the bottom of your invoice.
You can pay for your DIY Balloon Garland through the online store.
Do you require a deposit?
Yes, a 25% non refundable deposit is required within 7 days of receiving your invoice. If this is not paid your booking and date is not secured and all hire equipment will be made available again for public hire. Full payment is required 7 days before your event date.
What are your terms and conditions?
Please see our terms and conditions here.